Return,Refund, Cancellation Policy

"Customers are requested to check the size guide before placing the order"

Return Policy

  • We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.

What items can be returned ?

  • Only Damaged, Defective, and Wrong Items can be returned
  • Returning Item must be unworn or unused, with tags, and in its original packaging

How to Return ?

  1. To start a return, you can contact us at contact@zen2.in. 
  2. Please note that returns will need to be sent to the following address: 
Zen2India,
No.63 North Kasim Street,
Karur - 639001
Tamilnadu
     3. We will bear the reverse shipping cost for damaged/defective/wrong items.             We recommend you to send the item through cost effective postal services             like speed post.

Refunds for damaged items

  • We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at contact@zen2.in.
Can I Exchange an Item ?
  • We do not offer exchange or size replacements. 

Reverse Shipping Cost for exchange items

  • If your return is accepted, Please return the item back to our address. You will have to bear the postal charges. We recommend you to send it via cost effective postal services like speed post.   
  • Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

  • Unfortunately, we cannot accept returns on sale items or gift cards.

How can I Cancel an Order ?

  • Customer can cancel the order within 1 hour after placing the order.
  • Refund will be processed through same mode within 10 working days. 

If you have any further questions about the return/exchange policy then please contact us at contact@zen2.in